User Agreement & Policies

What This Agreement Covers

This Agreement governs your use of the Site and the Ribbons Galore service (the "Service"). The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, "Institutions"); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Intellectual Property Rights of Ribbons Galore and Third Parties

Ribbons Galore is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, written and other materials that appear on the Ribbons Galore site (collectively the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Ribbons Galore.

Generally, products created using images available on the site should not be resold commercially. In the event that you wish to resell such products, you agree to contact Ribbons Galore and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. Ribbons Galore retains the right to display such designs or offer them (or variations of such designs) to other customers.

Additionally, Ribbons Galore has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Ribbons Galore production.

You agree to not use Ribbons Galore's Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Payment Policies

Ribbons Galore accepts online payment via credit card or debit card. All payments sent electronically shall be securely transmitted using Secure Socket Layer ("SSL") technology.

Ribbons Galore may also accept payment via check or purchase order. We accept purchase orders from public schools, and government agencies. You may fax, email or mail a signed purchase order to us with your order.

Ribbons Galore will begin processing orders immediately upon verification that payment has been received.

Return Policies

Ribbons Galore goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Ribbons Galore accepts returns and will refund payment if and when customers are disappointed by Ribbons Galore merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the printing or finishing is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

Stock Item Returns

  • Items must be returned in original condition
  • Return must be initiated within 7 days of receipt
  • Customer is responsible for all shipping charges
  • A restocking fee of 15% will be incurred ($15.00 Minimum)

Limit of Ribbons Galore's Responsibility

Ribbons Galore will be responsible for acting only on those instructions sent to Ribbons Galore that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Ribbons Galore is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Ribbons Galore is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

The information and materials contained in this Site, including text, graphics, links or other items, are provided "as is", "as available". Ribbons Galore does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will Ribbons Galore be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Ribbons Galore, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Indemnity

You agree to defend, indemnify and hold Ribbons Galore and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of Ribbons Galore's Site and the Service, your violation of this Agreement, or your violation of any rights of another.

Governing Law

This Agreement shall be governed by the laws of the state of California and, where applicable, by federal law.